The quickest way in
Go to app.proserva.co and type your work email in Email.
Click Next.
Click Email me a sign-in link. You don't need a password. If you have one, you can still use it; Forgot password resets it.
Open the email from Proserva. Its subject starts with Your Proserva sign-in code. Type the code in 6-digit code.
Click Sign in. Or skip the code and click the link in the email.
Good to know: the code works for 15 minutes and the link for 24 hours. Asking for a new email cancels the older codes, so always use the newest one.
If something goes wrong
What you see | Why | What to do |
No email arrives | Proserva only emails addresses that have an account. It may be in spam or your school's email quarantine. After 10 codes in an hour, Proserva stops sending for a while. | Search your inbox for "Your Proserva sign-in code" and check spam. Make sure you typed the email your district uses. |
"Hello! This email is new to us." | No Proserva account uses this email. | Try the email your district uses. If you're new, ask your district admin to add you. |
Someone else's name shows | The email you typed belongs to a different account. | Click Switch Account and type your own email. |
"That code doesn't match. Please check and try again." | A typo, or a code from an older email. | Type the code from the newest email. |
"That code has expired. We can send you a new one." | Codes last 15 minutes. | Click Send a new code. |
"Let's send you a fresh code." | After 5 wrong tries, the code is locked. | Click Send a new code and use the newest email. |
The button says Re-send in… | You just asked for an email. | Wait for the countdown to finish. |
No Microsoft button | Microsoft sign-in is switched off in Proserva right now. | Use Email me a sign-in link with your work email. |
"Please use "Email me a sign-in link" to continue." | The way you tried to sign in didn't work this time. | Click Email me a sign-in link. |
Still stuck?
Email [email protected]. Tell us the email address you tried and what you see on screen. A screenshot helps.