# Proserva Help Center

> Help center for Proserva

## Teachers

- [How to Create a Proserva Account](https://help.proserva.co/en/articles/11853717-how-to-create-a-proserva-account.md)
- [How to Use the Home Page](https://help.proserva.co/en/articles/16155373-how-to-use-the-home-page.md): The Home page gives you a quick overview of your work in Proserva and helps you navigate directly to the items that need your attention.
- [Support and submitting feedback](https://help.proserva.co/en/articles/8152986-support-and-submitting-feedback.md)
- [How to access a course you were registered for](https://help.proserva.co/en/articles/15456172-how-to-access-a-course-you-were-registered-for.md): Learn what to expect when you receive a course registration email from Proserva, and how to access your course whether you are new to Proserva or already have an account.
- [For Teachers – Transferring Your Proserva Account After Leaving Your Organization](https://help.proserva.co/en/articles/9904078-for-teachers-transferring-your-proserva-account-after-leaving-your-organization.md)
- [How to Record CEUs in Proserva as a Teacher](https://help.proserva.co/en/articles/10092210-how-to-record-ceus-in-proserva-as-a-teacher.md)
- [Observations for Teachers](https://help.proserva.co/en/articles/8285450-observations-for-teachers.md)
- [Licensure Renewal Submission for Teachers](https://help.proserva.co/en/articles/10438991-licensure-renewal-submission-for-teachers.md): How to Submit and resubmit your teaching or admin renewal.
- [Renewal for Teachers \[Updated\]](https://help.proserva.co/en/articles/11526526-renewal-for-teachers-updated.md)
- [Renewal for Community Members](https://help.proserva.co/en/articles/9757858-renewal-for-community-members.md)
- [How Do I Renew My Tier 3 Minnesota Teaching License?](https://help.proserva.co/en/articles/11662127-how-do-i-renew-my-tier-3-minnesota-teaching-license.md)
- [How Do I Renew My Tier 4 Minnesota Teaching License?](https://help.proserva.co/en/articles/11662297-how-do-i-renew-my-tier-4-minnesota-teaching-license.md)
- [What Do I Need to Know About Tier 1 and Tier 2 Minnesota Teaching Licenses?](https://help.proserva.co/en/articles/11662337-what-do-i-need-to-know-about-tier-1-and-tier-2-minnesota-teaching-licenses.md)

## Coaches

- [Managing Coaching in Proserva](https://help.proserva.co/en/articles/9884009-managing-coaching-in-proserva.md)
- [Observations for Coaches](https://help.proserva.co/en/articles/8285347-observations-for-coaches.md)
- [New Feature: Smart Rewrite](https://help.proserva.co/en/articles/10309723-new-feature-smart-rewrite.md): Save time, say it better, and focus on what matters most.

## Site Administrators

- [How to Use the Tracking Tab for Site Administrators](https://help.proserva.co/en/articles/16156299-how-to-use-the-tracking-tab-for-site-administrators.md): The Tracking tab helps site administrators monitor coaching, evaluation, and professional growth activity for the schools they have been assigned.
- [How to Use the Learning Tab for Site Administrators](https://help.proserva.co/en/articles/16156261-how-to-use-the-learning-tab-for-site-administrators.md): The Learning tab allows site administrators to manage professional learning and continuing education activity for educators at their assigned site\(s\).
- [How to Use the Observing Tab for Site Administrators](https://help.proserva.co/en/articles/16156277-how-to-use-the-observing-tab-for-site-administrators.md): The Observing tab allows site administrators to create and manage observations and access the rubrics and forms available to them.

## Network Admin

- [How to Manually Add Users](https://help.proserva.co/en/articles/10386605-how-to-manually-add-users.md): For District/Network Admins
- [Updating a User's Role](https://help.proserva.co/en/articles/10093950-updating-a-user-s-role.md)
- [For Administrators – Deactivating a Teacher’s Account](https://help.proserva.co/en/articles/9904005-for-administrators-deactivating-a-teacher-s-account.md)
- [Understanding Roles in Proserva](https://help.proserva.co/en/articles/15036973-understanding-roles-in-proserva.md): Learn about the three core roles in Proserva: Standard Teacher, Site Admin, and Network Admin. What each one can do, and common scenarios for how districts assign them.
- [Uploading and Updating District Data](https://help.proserva.co/en/articles/8130087-uploading-and-updating-district-data.md): Comprehensive Guide to CSV File Uploading for Proserva
- [SFTP Upload](https://help.proserva.co/en/articles/11159564-sftp-upload.md)
- [Creating and Managing Conferences](https://help.proserva.co/en/articles/12821437-creating-and-managing-conferences.md)
- [Keeping Conference Feedback Private Until You’re Ready to Release It](https://help.proserva.co/en/articles/13767049-keeping-conference-feedback-private-until-you-re-ready-to-release-it.md): Feedback can be kept private until coaches are ready to release it. Here's how that works.
- [District Level User Reporting](https://help.proserva.co/en/articles/9092266-district-level-user-reporting.md)
- [Rubric Reporting by Group](https://help.proserva.co/en/articles/13467422-rubric-reporting-by-group.md)
- [How to Create and Manage Rubrics in Proserva](https://help.proserva.co/en/articles/11834164-how-to-create-and-manage-rubrics-in-proserva.md)
- [How to Export CEUs to PELSB](https://help.proserva.co/en/articles/13146795-how-to-export-ceus-to-pelsb.md)
- [Exporting Bulk Added CEUs and Certificates](https://help.proserva.co/en/articles/11944136-exporting-bulk-added-ceus-and-certificates.md): Export training and recorded hour data directly from the Licensing tab
- [Admin Renewals for Districts](https://help.proserva.co/en/articles/8829445-admin-renewals-for-districts.md)
- [Bulk Add CEUs](https://help.proserva.co/en/articles/8547486-bulk-add-ceus.md)
- [How to Track READ Act and Other District Requirements](https://help.proserva.co/en/articles/16155264-how-to-track-read-act-and-other-district-requirements.md): District requirements provide a centralized way to track required professional learning and training initiatives, such as READ Act training.
- [Build a New-Hire Resource Course in Proserva](https://help.proserva.co/en/articles/12070168-build-a-new-hire-resource-course-in-proserva.md)

## Courses and Programs

- [Getting Started as a Content Provider on Proserva](https://help.proserva.co/en/articles/8864438-getting-started-as-a-content-provider-on-proserva.md)
- [Creating a Course on Proserva](https://help.proserva.co/en/articles/8121993-creating-a-course-on-proserva.md)
- [How to Preview a Course as an Instructor](https://help.proserva.co/en/articles/12862383-how-to-preview-a-course-as-an-instructor.md)
- [Adding a rubric to a course](https://help.proserva.co/en/articles/9492058-adding-a-rubric-to-a-course.md)
- [Observations in Courses & Programs](https://help.proserva.co/en/articles/11758399-observations-in-courses-programs.md): A guide to embedding observational videos in courses
- [How to Add a Google Drive Shared Video to Your Proserva Course](https://help.proserva.co/en/articles/9892637-how-to-add-a-google-drive-shared-video-to-your-proserva-course.md)
- [Lesson Release Logic](https://help.proserva.co/en/articles/9723456-lesson-release-logic.md)
- [How to Grade Assignments in Proserva](https://help.proserva.co/en/articles/9723431-how-to-grade-assignments-in-proserva.md)
- [How to Upload and Submit Assignments](https://help.proserva.co/en/articles/9584283-how-to-upload-and-submit-assignments.md)
- [How to Grade Quizzes in Proserva](https://help.proserva.co/en/articles/9723437-how-to-grade-quizzes-in-proserva.md)
- [How to Add a Collaborator to a Course in Proserva](https://help.proserva.co/en/articles/9949587-how-to-add-a-collaborator-to-a-course-in-proserva.md)
- [How to Extend a Student’s Timeframe in a Course](https://help.proserva.co/en/articles/11139374-how-to-extend-a-student-s-timeframe-in-a-course.md): Quickly find any student by name to manage enrollment, progress, or extend deadlines with ease.
- [Set Lesson Due Dates in Proserva](https://help.proserva.co/en/articles/12082957-set-lesson-due-dates-in-proserva.md)
- [Instructor: Managing Your Course](https://help.proserva.co/en/articles/8145582-instructor-managing-your-course.md): Shows instructors how to manage their courses. Includes student enrolment, assignment grading, and student lesson progress.
- [How to Set Up and Manage Course Applications in Proserva](https://help.proserva.co/en/articles/10447075-how-to-set-up-and-manage-course-applications-in-proserva.md)
- [How to Register a Seller Account with Stripe](https://help.proserva.co/en/articles/14724845-how-to-register-a-seller-account-with-stripe.md): This guide walks you through the steps to navigate to your sales settings and register your account.
- [Course Pricing and Payments Walkthrough](https://help.proserva.co/en/articles/8002507-course-pricing-and-payments-walkthrough.md): A walkthrough of the new course pricing and payments feature. This allows you to create, price, and receive payments for your courses.

## Portfolio Candidates

- [How to Access Your Portfolio in Proserva](https://help.proserva.co/en/articles/9731259-how-to-access-your-portfolio-in-proserva.md)
- [A Comprehensive Guide to Navigating the Proserva Portfolio Process for Licensing](https://help.proserva.co/en/articles/7885123-a-comprehensive-guide-to-navigating-the-proserva-portfolio-process-for-licensing.md)
- [FAQs - Licensure Via Portfolio](https://help.proserva.co/en/articles/9198226-faqs-licensure-via-portfolio.md)
- [How to Add and Manage Evidence in the Proserva Evidence Library](https://help.proserva.co/en/articles/9731978-how-to-add-and-manage-evidence-in-the-proserva-evidence-library.md)
- [Examples in the Evidence Library in Proserva](https://help.proserva.co/en/articles/9731784-examples-in-the-evidence-library-in-proserva.md)
- [How to Navigate and Use the Evidence Library in Proserva](https://help.proserva.co/en/articles/9731763-how-to-navigate-and-use-the-evidence-library-in-proserva.md)
- [How to Add Evidence to Your Evidence Library in Proserva](https://help.proserva.co/en/articles/9731748-how-to-add-evidence-to-your-evidence-library-in-proserva.md)
- [Managing Portfolio Evidence](https://help.proserva.co/en/articles/10257834-managing-portfolio-evidence.md)
- [Examples of Evidence of a Standard](https://help.proserva.co/en/articles/8857491-examples-of-evidence-of-a-standard.md)

## PELSB Admin

- [How to Duplicate Licenses for State License Organizations in Proserva](https://help.proserva.co/en/articles/9401948-how-to-duplicate-licenses-for-state-license-organizations-in-proserva.md)
- [Pre-Approve Standards](https://help.proserva.co/en/articles/8685380-pre-approve-standards.md)
- [Eligibility Expiration Date](https://help.proserva.co/en/articles/10249414-eligibility-expiration-date.md)
- [Adding Eligibility Documents](https://help.proserva.co/en/articles/8685407-adding-eligibility-documents.md)
- [Initial Review Vs Final Review](https://help.proserva.co/en/articles/8883870-initial-review-vs-final-review.md)
- [Reviewers - Inviting, Editing, and Removing](https://help.proserva.co/en/articles/8991768-reviewers-inviting-editing-and-removing.md)
- [Creating a Cohort](https://help.proserva.co/en/articles/8986224-creating-a-cohort.md)
- [Creating an Intercom Article](https://help.proserva.co/en/articles/9020011-creating-an-intercom-article.md): Learn how to create an Intercom support article.

## Portfolio Reviewers

- [Proserva Overview - Portfolio Reviewers](https://help.proserva.co/en/articles/9056563-proserva-overview-portfolio-reviewers.md)