Stuck, or have an idea? Here's how to reach the Proserva team.
Chat with us
Once you're signed in to Proserva, click the round chat button in the bottom corner of any page. Then:
If the chat asks what you need help with, pick the closest option.
Type your question. Add a screenshot if you can: it shows us what you see.
We reply in the chat. If you've closed it by then, you'll get our reply by email too.
We're here Monday to Friday, 9 a.m. to 5 p.m. Mountain Time.
Search the help center
Go to help.proserva.co and type a few words in the search box, like "renew license" or "add people".
Articles are grouped by topic. New to Proserva? Start with Start here.
Can't sign in?
The chat button shows once you're signed in. If you can't get in, try Can't sign in? Fix it in 2 minutes, or email [email protected].
What to tell us
The email address you use for Proserva.
What you were trying to do, and what happened instead.
Any message you saw, word for word, or a screenshot.
The page you were on: copy the address from your browser.
Questions about portfolio licensure rules?
If you're applying for a license by portfolio, questions about PELSB's rules or decisions go to PELSB: use the contact page on their website, or your PELSB contact. Questions about using Proserva, such as uploading or submitting your portfolio, come to us.
Share an idea
Have an idea that would make Proserva better? Tell us in the chat, the same way.