When a teacher leaves your organization, it’s essential to properly deactivate their accounts to maintain security and ensure they retain access to their Continuing Education Units (CEUs). Follow the steps below to mark the teacher as inactive in Infinite Campus or Google, and facilitate the transfer of their Proserva account.
Steps to Deactivate a Teacher’s Account
1. Update Proserva account
If you have the teacher's personal email you can deactivate their Proserva account and update the account's email address.
Open the user you want to deactivate and update their personal email. Then click the edit button.
Click the "Deactivate" button.
Check off the "Five users access to their account" checkbox.
Enter the users personal email and type "DEACTIVATE" and click the "Deactivate" button.
This will remove the user from your district and give the user access to their Proserva using their personal email address.
2. Deactivate in Infinite Campus and Google Workspace
Infinite Campus:
Log in to your Infinite Campus admin portal.
Navigate to the teacher’s profile and mark their status as inactive.
Google Workspace:
Access the Google Admin Console.
Locate the teacher’s Google account and suspend or deactivate it.
3. Notify the Teacher
Inform the departing teacher that their accounts have been deactivated and that they can access Proserva using their personal email address.
4. Facilitate Account Transfer to Proserva
Provide Contact Information: Share Proserva’s support email with the teacher [email protected] in the event they need further support.
Need Assistance?
If you encounter any issues during the deactivation process or need further assistance, please contact our support team through the support chat in app or at [email protected].